Shipping Policy

Domestic Orders

We value your time, so all domestic orders are shipped using express shipping by default. Orders are typically dispatched within 1–2 business days of purchase. Delivery is usually attempted within 3–4 working days after shipment.

Shipping Charges:

- ₹75 for orders below ₹500
- Free shipping for orders above ₹500

International Orders

For international orders placed in $USD, please visit International Orders.

We are committed to delivering globally in the most economical and efficient way. Currently, we offer two international shipping methods:

1. India Post Registered Post

- Free shipping on orders above ₹5000
- ₹800 flat rate for orders below ₹5000
- Estimated delivery: 15–30 days (may take up to 40 days in rare cases)

2. DHL Express Shipping

- Flat rate: ₹2000 per order
- Fastest option: 3–7 business days
- If you need special handling for customs clearance under your local law, please email us at contact@indicfood.co after placing your order.
- Some countries may impose customs duties or delays. While we do our best to ensure smooth clearance, we have limited control over local authorities.

Remote Area Delivery (DHL Express only): In rare cases, DHL may charge a remote area surcharge. If applicable, we will contact you before shipping (extremely rare occurrence and does not happen most of the times).

Note: For international orders (excluding purchases made via www.indicfood.co), an additional shipping fee may apply for milk tea orders exceeding 100 grams.

⏳ All shipping timelines are subject to customs clearance in the destination country. In case of delays, we will coordinate with the authorities to help expedite delivery.

Returns Policy

Returns are accepted only if the shipment remains unopened. Customers may ship the package back to us, and a full refund will be issued once we receive it.

Opened packages cannot be returned as our products are perishable food items.

However, your satisfaction is our priority. If you experience any quality-related concerns, please contact us at contact@indicfood.co - we’ll work with you to resolve the issue promptly.